Free Shipping on all orders over $49.99 (before taxes)
NEW: Portland Pet Food ships FREE to all contiguous 48 if order is over $49.99 or standard shipping if below. All other dog & cat food brands only ship to IL, IN, KY, MI, OH, TN, WI
For brands other than Portland Pet Food we offer free delivery of dog and cat food, for orders over $49.99 to the following States: Illinois | Indiana | Kentucky | Michigan | Ohio | Tennessee | Wisconsin. For orders less than $49.99, we offer standard shipping. We continue to work towards gaining access to the remaining contiguous States for all other dog/cat food brands. We apologize for the inconvenience.
For all non-dog/cat food items, we will continue to ship throughout the contiguous United States. The free shipping on orders over $49.99 will continue for all non-Dog or Cat food items. The contiguous areas is comprised of the 48 adjoining U.S. states (plus the District of Columbia) on the continent of North America.
We strive to place your orders quickly and ship orders using the best available method possible. Note, severe weather delays elsewhere can always impact local delivery timelines. Our shipping providers employ internal mitigation strategies around weather over which we have no control. Once your order is processed and handed to the shipping partners, we fall under their established protocols and procedures.
Your order can ship from one of our shipping/fulfillment locations: CA, IN, or NJ. In some cases, depending upon what you ordered, it might ship from more than a single location or need to be shipped from a specific location. If your order is split for shipping purposes, you will receive individual package updates. Our goal is to always get you the cheapest possible shipping in real-time. Therefore, in the background we employ real-time shipping rates from multiple vendors to optimize each order for the lowest possible shipping cost and fastest delivery time for your entire order.
Most orders are shipped out within 1-2 business days; holiday exceptions may apply. Transit time for orders shipping within the United States is anywhere between 2-7 business days; unforeseen factors like extreme weather (hurricane, floods, fire, etc.) or vendor related delays may apply. Depending on the order, we may use FedEx, the US Postal Service, or other premium service providers. You will receive a tracking # and the carrier used to ship your order once your order ships.
Please allow up to 24 hours for https://www.fedex.com/en-us/home.html, https://tools.usps.com or other tracking services to display package travel history and delivery dates. Note: Our shipping partners do NOT deliver to Post Office (PO) Boxes. We recommend shipping to your home or other non-PO Box address to ensure on time delivery.
We ship thousands of orders per day. Please always include accurate name, shipping address and contact details. Double check your order for product and shipping accuracy before placing it. Mistakes will result in delays and we do not want our customers to encounter a frustrated experience while shopping with us.
As a reference to help you roughly approximate delivery timelines, please see a map of an order shipping from our West Coast warehouse with FedEx:
As a reference to help you roughly approximate delivery timelines, please see a map of an order shipping from our East Coast warehouse with USPS:
Although we strive for excellence in everything we do, we realize life happens. If there is any issue, we will always do our best to resolve those to our customer's satisfaction. In case shipping damage occurs, have the box and merchandise inspected by the delivering carrier and notify us immediately. (Please SAVE the container with merchandise). Any order issues & damages must be reported within 48-hours.
Returns must be sent via a reputable shipping company such as UPS, USPS or FedEx and must have a tracking number.
**Note: In some instances, due to weight, size or bulk of the item being shipped, additional charges may apply.
1. We strive to have our order fulfillment locations be close to our manufacturers and suppliers so we can help cut back on "redundant" shipping related costs and pass those savings on to our customers.
2. Our order fulfillment locations do NOT all carry the same items. Larger orders will more likely be split between two or more locations and require multiple packages to be shipped. Once your order ships, you will always get up-to-date details regarding your order for tracking purposes.